• Boilers & Heating Solutions

     

    From a simple boiler repair or service, to replacing an old inefficient boiler or installing a full new heating system

    Blueflame can provide a design, installation or maintenance solution for you ... at a fair price too.

  • Boilers & Heating Solutions

    From a simple boiler service or repair, to replacing an old inefficient boiler or even a full heating system overhaul with even a renewable energy component - Blueflame can provide the right solution for you ... at a fair price too.

     

    Download our Boiler Servicing Guide

     

    By selecting from some of Europe’s leading manufacturers we can always ensure that the most energy efficient and suitable boiler or heating system can be specified for your needs. Combine this with three decades of experience in the design, installation and maintenance of complete central heating systems and it is easy to see why Blueflame are the smarter choice for all your heating requirements. We are also qualified and experienced in the technical integration of renewable energy components into your existing system to save you money as energy bills rise.

     

    Contact us for more details

    Blueflame quality accreditations

    Whether you need a small domestic repair, or a large installation you’ll only deal with a specialist, we employ no sales people.

     

    Boilers, radiators, heating pipework and controls :
    Select image below for a brief overview

  • Boilers

    Blueflame repair boilers, service boilers and install new boilers.

    Boiler Breakdown & Repair

     

    Whatever the problem, Blueflame can provide engineers who are highly skilled and experienced in accurately diagnosing technical issues, resolving them quickly and efficiently, and limiting any further potential damage to your heating system or property .

    Boiler Servicing

     

    Blueflame recommend an annual boiler service in order to prevent the unforeseen from happening. Planned services also keep your manufacturer’s warranty valid and prevent your boiler from becoming slow, uneconomical and eventually costly to fix

     

    Blueflame have built a good reputation servicing boilers across Colchester and the surrounding area of Essex and Suffolk for more than 30 years, making them the smarter choice when it comes to affordable, reliable and trustworthy boiler maintenance.

     

    When a Blueflame service your boiler you can expect:

    • Boiler fired to check for faults
    • Casing removed, components cleaned and checked if required
    • Flue test to ensure that your boilers emissions are safe
    • Gas pressure test and gas tightness survey to check for leaks

     

      Boiler Installation

       

      We understand that buying a new boiler often an unplanned purchase and a big decision. At Blueflame we seek to make the process as stress free and efficient as possible for you.

       

      • We will offer a straightforward fixed price quote with no nasty surprises further down the line. Our pricing is competitive and in many instances, far cheaper than some of the big national central heating specialists.
      • We will take the time to explain the key benefits of each product, guiding you through the decision making process in accordance with your budget.
      • We combine affordability with honest, professional advice and service throughout the entire installation process and then back it all up with outstanding guarantee and maintenance offers. This is why we are the smart choice for homeowners, landlords and businesses when it comes to replacing their boilers.

       

        Swimming Pool Boilers

         

        Blueflame are approved Certikin Engineers alongside other boiler makes

         

        Blueflame understand swimming pool boilers - whether they be LPG, natural Gas or oil boilers, we can design, supply, maintain and repair yoru swimming pool boiler - including any solar panel integration.

         

         

        • Central Heating

          Blueflame design, install and maintain central heating systems that specifically meet your property and lifestyle.

          Central Heating Breakdown & Repair

           

           

          Central heating faults can typically lead to limited hot water supply as well as inefficient or inactive radiators throughout the property. Whether it is a faulty pilot light or an unreliable thermostat, Blueflame have the expertise to identify and resolve issues quickly.

           

          With Blueflame you are guaranteed the best job at a fair price, coupled with friendly expert advice and a warranty to cover any parts we use in repairing your system.

          Central Heating Services

           

           

           

          Power flushing

          If your radiators require regular bleeding, or your boiler is making more noise than expected or your pump keeps failing, you may need your radiators power flushed. Using chemicals and the latest flushing machines, this process clears out sludge and debris, leaving your central heating system in full working order.

          If you think you could benefit from power flushing, call us and we will be able to give you an accurate quote for powerflushing over the phone, by asking just a few simple questions.

           

          Magnetic filters

          Magnetic filters trap dirt, debris and sludge which can build up in your central heating system. By trapping these foreign bodies, the magnetic filter prevents any associated damage and offers long-term equipment protection which in-turn extends the life of your boiler and optimises the efficiency of your entire central heating system. System efficiency can deliver lower energy bills, carbon reduction and fewer breakdowns.

          Installing a magnetic filter is quick and easy and will keep your system running at maximum efficiency. Maintaining it is simple too. We will clean it every time we come to do your annual boiler service, which will ensure it lasts for the life of your boiler.

           

          Inhibitors

          Inhibitors protect clean central heating systems against limescale and corrosion. Suitable for use in all types of indirect central heating systems, inhibitors extend the life of the central heating system, retaining maximum efficiency and minimising fuel usage.

           

          Carbon Monoxide Detectors

          Carbon monoxide is released when faulty appliances start leaking. Low exposure to the gas can cause long-term damage, and high levels of exposure can be fatal. Every year, around 30 people die from carbon monoxide poisoning - and many more fall sick.

           

          Smart Technology Controls

          As technology develops we are finding some very clever ways to control your heating and hot water, at home or from your phone ...

           

           

          Central Heating Design & Installation

           

           

          We combine affordability with expert knowledge and friendly advice, which is why we’ve been Colchester's leading installer of central heating systems for three decades. We are also experienced with the installation, integration and maintenance of renewable energy, cost efficiency options.


          Click here for Renewable Energy information

           

          Our service

          We don’t employ and sale staff to push our products and services because we are confident that our quality speaks for itself. Instead, one of our qualified and experienced specialists will visit your property to conduct a free-of-charge survey. That way we can be sure to only recommend products which fully meet your needs.

           

          Furthermore, we take the time to explain the key benefits of each product, guiding you through the decision making process in accordance with your budget -

        • Radiators, Pipework & Underfloor Heating

          Blueflame install and maintain heating and pipework systems that specifically meet your property and lifestyle.

          Radiator Repair, Servicing & Replacement

           

           

          Radiators can present a number of common issues over time - such as taking time to get hot, getting too hot or even not getting hot at all, then they can be noisy, have leaking valves or providing inconsistent heat around the house.


          Blueflame are qualified and experienced to resolve such issues, including installing a replacement radiator or upgrading radiator and related heating pipework . We also typically provide

          • Heating pipework alterations and efficiency realignment  with your central heating system.
          • System conversions from gravity fed to fully pumped.
          • Fitting of thermostatic radiator valves making your system more efficient

            See our Plumbing page too

          Underfloor Heating

           

           

          Under floor heating is the most aesthetic system possible leaving complete freedom for interior design in your home and completely eliminates the need for radiators. As well as these great benefits, under floor heating is cheaper to run as it heats from the floor up rather than from the ceiling down as with a radiator or forced air system. With under floor heating you can achieve a comfort level at a lower temperature than with a radiator system plus there is the obvious saving in running costs.

           

          No matter how large or small the job is or what your installation requirements are we can help. We can design and install systems, locate under floor heating leaks, trace and diagnose hidden pipes and underfloor systems. and carry out all types of repair as well as system cleans and fault finding.

           

          See our Renewable Energy page too

           

        ×
        BLUEFLAME SERVICES  [Blue Flame (Colchester) Limited]
        Website Terms & Conditions 
        
        By continuing to browse and use this website you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our Privacy Policy that governs Blue Flame (Colchester) Limited relationship with you in relation to this website.
        
        The term 'Blueflame Services’, ‘Blueflame’, ‘Blue Flame' or 'us' or 'we' refers to Blue Flame (Colchester) Limited the owner of the website. 
        
        The term 'you' refers to the user or viewer of our website.
        
        The use of this website is subject to the following terms of use:
        
        The content of the pages of this website is for your general information and use only. It is subject to change without notice.
        
        Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. 
        
        You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
        
        Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
        
        This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
        
        All trade-marks reproduced in this website which are not the property of, or licensed to the operator, are acknowledged on the website.
        
        Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
        
        From time to time this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
        
        Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Scotland and Wales.
        ×
        BLUEFLAME SERVICES /  [Blue Flame (Colchester) Limited]
        Website Privacy Notice
        
           
        1.   INTRODUCTION  
         This privacy notice provides you with details of how we collect and process your personal data through your use of our websites: 
        •	https://www.blueflame.co.uk/
        •	https://www.domesticheatingcolchester.co.uk/
        •	https://www.commercialheatingcolchester.co.uk/
        
        including any information that you may provide through either site, when you purchase a service or product, or sign up to any newsletter, marketing communication or take part in any feedback or competition.
         
        By providing us with your data, you warrant to us that you are over 13 years of age. 
          
        Blue Flame (Colchester) Limited is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).
          
        We have appointed a Data Protection Officer who is in charge of privacy related matters for us. If you have any questions about this privacy notice, please contact the Data Protection Officer using the details set out below. 
        
        
        Contact Details
         
        Our full details are: 
        Legal entity:  Blue Flame (Colchester) Limited 
        Company Number: 05086439 
        Name of Data Protection Officer: Mr John Richards 
        Email address: sales@blueflame.co.uk 
        Postal address: Head Office: 2 Commerce Park. Whitehall Road. Colchester. Essex CO2 8HX
        Telephone number: 01206 799994
         
        If you are not happy with any aspect of how we collect and use your data, you have the right to complain to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We should be grateful if you would contact us first if you do have a complaint so that we can try to resolve it for you.
           
        It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at sales@blueflame.co.uk
         
        2.  WHAT DATA DO WE COLLECT ABOUT YOU
        Personal data means any information capable of identifying an individual. It does not include anonymised data.
         
        We may process certain types of personal data about you as follows:
        •	Identity Data may include your title, first name and last name.
        •	Contact Data may include your billing address, delivery address, email address, telephone and mobile numbers.
        •	Financial Data may include your bank account and payment card details.
        •	Transaction Data may include details about payments between us and other details of purchases made by you.
        •	Technical Data may include your internet protocol addresses, browser type and version, browser plug-in types and versions, time zone setting and location, operating system and platform and other technology on the devices you use to access this site.
        •	Profile Data may include your purchases or orders, your interests, preferences, feedback and survey responses.
        •	Usage Data may include information about how you use our website, products and services.
        •	Marketing and Communications Data may include your preferences in receiving marketing communications from us and our third parties and your communication preferences.
        
        We may also process Aggregated Data from your personal data but this data does not reveal your identity and as such in itself is not personal data. An example of this is where we review your Usage Data to work out the percentage of website users using a specific feature of our site. If we link the Aggregated Data with your personal data so that you can be identified from it, then it is treated as personal data.
        
        Sensitive Data
        We DO NOT collect any Sensitive Data about you. 
        
        Where we are required to collect personal data by law, or under the terms of the contract between us and you do not provide us with that data when requested, we may not be able to perform the contract (for example, to deliver goods or services to you). If you don’t provide us with the requested data, we may have to cancel a product or service you have ordered but if we do, we will notify you at the time.
        
        3.  HOW WE COLLECT YOUR PERSONAL DATA 
        We collect data about you through a variety of different methods including:
        •	Direct interactions: You may provide data by filling in forms on our site (or otherwise) or by communicating with us by post, phone, email or otherwise, including when you:
        •	request our services or product information;
        •	contract any ongoing planned preventative maintenance services;
        •	request resources or marketing be sent to you;
        •	give us feedback.
        •	Automated technologies or interactions: As you use our site, we may automatically collect Technical Data about your equipment, browsing actions and usage patterns. We collect this data by using cookies, server logs and similar technologies. We may also receive Technical Data about you if you visit other websites that use our cookies. Please see our cookie policy section at end of this notice for further details.
        •	Third parties or publicly available sources: We may receive personal data about you from various third parties and public sources as set out below: 
        •	analytics providers such as Google LLC, Microsoft Corporation and Axandra GmbH based inside the EU*;
        •	search information providers such as Google and Microsoft inside the EU* 
        *as only European Data Centre information is relevant to our business. 
        •	Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as your bank or credit card company when a transaction has taken place inside the EU.
        •	Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
        
        4.  HOW WE USE YOUR PERSONAL DATA  
        We will only use your personal data when legally permitted. The most common uses of your personal data are:
        •	Where we need to perform the contract between us.
        •	Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
        •	Where we need to comply with a legal or regulatory obligation.
         
        Generally, we do not rely on consent as a legal ground for processing your personal data, other than in relation to sending any marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by emailing us at sales@blueflame.co.uk 
         
        Purposes for processing your personal data  
         
        Set out below is a description of the ways we intend to use your personal data and the legal grounds on which we will process such data. We have also explained what our legitimate interests are where relevant.
         
        We may process your personal data for more than one lawful ground, depending on the specific purpose for which we are using your data. Please email us at sales@blueflame.co.uk if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
         
        Purpose/Activity
        Type of data
        Lawful basis for processing 
        
        To register you as a new customer
        (a) Identity
        (b) Contact
        Performance of a contract with you
        
        To process and deliver your order including:
        (a) Manage payments, fees and charges
        (b) Collect and recover money owed to us
        (a) Identity
        (b) Contact
        (c) Financial
        (d) Transaction
        (e) Marketing and Communications
        (a) Performance of a contract with you
        (b) Necessary for our legitimate interests to recover debts owed to us
        
        To manage our relationship with you which will include:
        (a) Notifying you about changes to our terms or privacy policy
        (b) Asking you to leave a review or take a survey
        (a) Identity
        (b) Contact
        (c) Profile
        (d) Marketing and Communications
        (a) Performance of a contract with you
        (b) Necessary to comply with a legal obligation
        (c) Necessary for our legitimate interests to keep our records updated and to study how customers use our products/services
        
        To enable you to partake in a prize draw, competition or complete a survey
        (a) Identity
        (b) Contact
        (c) Profile
        (d) Usage
        (e) Marketing and Communications
        (a) Performance of a contract with you
        (b) Necessary for our legitimate interests to study how customers use our products/services, to develop them and grow our business
        
        To deliver relevant content and advertisements to you and measure and understand the effectiveness of our advertising 
        (a) Identity
        (b) Contact
        (c) Profile
        (d) Usage
        (e) Marketing and Communications
        (f) Technical
        Necessary for our legitimate interests to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy
        
        To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
        (a) Technical
        (b) Usage
        Necessary for our legitimate interests to define types of customers for our products and services, to keep our site updated and relevant, to develop our business and to inform our marketing strategy
        
        To make suggestions and recommendations to you about goods or services that may be of interest to you
        (a) Identity
        (b) Contact
        (c) Technical
        (d) Usage
        (e) Profile
        Necessary for our legitimate interests to develop our products/services and grow our business
        
        Marketing communications 
         
        You may receive marketing communications from us if you have:
        (i)	requested information from us or purchased goods or services from us; or 
        (ii)	if you provided us with your details and ticked the box at the point of entry of your details for us to send you marketing communications; and
        (iii)	in each case, you have not opted out of receiving that marketing. 
        
        We will get your express opt-in consent before we share your personal data with any third party for marketing purposes.
          
        You can ask us or third parties to stop sending you marketing messages at any time by emailing us at sales@blueflame.co.uk 
         
        Where you opt out of receiving our marketing communications, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
         
        Change of purpose  
         
        We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to find out more about how the processing for the new purpose is compatible with the original purpose, please email us at sales@blueflame.co.uk
         
        If we need to use your personal data for a purpose unrelated to the purpose for which we collected the data, we will notify you and we will explain the legal ground of processing.
         
        We may process your personal data without your knowledge or consent where this is required or permitted by law.
         
        5.  DISCLOSURES OF YOUR PERSONAL DATA  
        We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above:
        •	Service providers who provide IT and system administration services.
        •	Professional advisers including lawyers, bankers, auditors and insurers who provide consultancy, banking, legal, insurance and accounting services.
        •	HM Revenue & Customs, regulators and other authorities based in the United Kingdom and other relevant jurisdictions who require reporting of processing activities in certain circumstances.
        •	Third parties to whom we sell, transfer, or merge parts of our business or our assets. 
        
        We require all third parties to whom we transfer your data to respect the security of your personal data and to treat it in accordance with the law. We only allow such third parties to process your personal data for specified purposes and in accordance with our instructions.
         
        6.  INTERNATIONAL TRANSFERS  
        Our website is based on a content management system hosted by Strikingly LLC in the USA – and the data capture from our contact form is securely retained by them as a back-up as well as forwarded to our company contact email address. 
        
        We do not however transfer any data received out of the European Economic Area (EEA). 
        
        Please email us at sales@blueflame.co.uk if you want further information on the specific mechanism of how form contact data is transferred to us from the website.
        
        7.  DATA SECURITY  
        We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know such data. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
         
        We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
         
        8.  DATA RETENTION  
        We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
         
        To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
          
        By law we have to keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for six years after they cease being customers for tax purposes.
         
        In some circumstances you can ask us to delete your data: see below for further information.
         
        In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
         
        9.  YOUR LEGAL RIGHTS  
        Under certain circumstances, you have rights under data protection laws in relation to your personal data. These include the right to:
        •	Request access to your personal data.
        •	Request correction of your personal data.
        •	Request erasure of your personal data.
        •	Object to processing of your personal data.
        •	Request restriction of processing your personal data.
        •	Request transfer of your personal data.
        •	Right to withdraw consent.
        
        You can see more about these rights at: 
        https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/individual-rights/
        
        If you wish to exercise any of the rights set out above, please email us at sales@blueflame.co.uk
          
        You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
         We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
          
        We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
         
        10. THIRD-PARTY LINKS  
        This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
         
        11. COOKIES / COOKIE POLICY  
        You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. 
        
        What is a cookie?
        
        •	A "cookie" is a piece of information that is stored on your computer's hard drive and which records how you move your way around a website so that, when you revisit that website, it can present tailored options based on the information stored about your last visit. Cookies can also be used to analyse traffic and for advertising and marketing purposes. 
          
        •	Cookies are used by nearly all websites and do not harm your system. 
        
        If you want to check or change what types of cookies you accept, this can usually be altered within your browser settings. You can block cookies at any time by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.
        
        How do we use cookies?
        
        •	We use cookies to track your use of our website. This enables us to understand how you use the site and track any patterns with regards how you are using our website. This helps us to develop and improve our website as well as products and / or services in response to what you might need or want.
          
        •	Cookies are either: 
        
        -	Session cookies: these are only stored on your computer during your web session and are automatically deleted when you close your browser – they usually store an anonymous session ID allowing you to browse a website without having to log in to each page but they do not collect any personal data from your computer; or
        
        -	Persistent cookies: a persistent cookie is stored as a file on your computer and it remains there when you close your web browser. The cookie can be read by the website that created it when you visit that website again. We use persistent cookies for Google Analytics.
        
        •	Cookies can also be categorised as follows: 
        
        -	Strictly necessary cookies: These cookies are essential to enable you to use the website effectively, such as when buying a product and / or service, and therefore cannot be turned off. Without these cookies, the services available to you on our website cannot be provided. These cookies do not gather information about you that could be used for marketing or remembering where you have been on the internet.
        
        -	Performance cookies: These cookies enable us to monitor and improve the performance of our website. For example, they allow us to count visits, identify traffic sources and see which parts of the site are most popular.
        
        -	Functionality cookies: These cookies allow our website to remember choices you make and provide enhanced features. For instance, we may be able to provide you with news or updates relevant to the services you use. They may also be used to provide services you have requested such as viewing a video or commenting on a blog. The information these cookies collect is usually anonymised.